Support

How to reach us, and where things are.

Write to us

support@adstar.ai reaches the team directly. Say what you were doing and roughly when, and the email of your AdStar account. For a problem with an ad or a recipe run, add its link from My Ads or My Flows. We read every message.

ChatGPT, Claude and other assistants

AdStar works from inside ChatGPT, Claude, Codex, Cursor and any other assistant that supports MCP servers. The how-to page shows how to connect each one, what each tool does, what costs credits and how to disconnect. For a problem with a connection, say which assistant you use and roughly when it happened; every sign-in is logged, so we can find it. Assistants are disconnected in Settings → Account → Connected apps, or in the assistant itself.

Credits and plans

Ads and recipe runs cost credits. Your balance, plan and payment history are in Settings → Plan. An ad that fails refunds its credits by itself; a recipe run refunds the steps that did not finish. For a charge you do not recognize, write to us with the date and the amount.

Your account and data

You sign in with Google or Microsoft; a password for signing in with your email can be added in Settings → Password. Deleting your account is in Settings → Account and removes your brands, products, ads and uploads. What we collect and how long we keep it is in the Privacy Policy; the Terms of Use cover the service.